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I need help

If you need help using the All Welcome fundraising platform, then we're here to support you.

Below we have three easy to use ways to get in contact with us about any problems you might be having. If your question can't be answered by any of these routes, please reach out to us on fundraising@dev.ngo

Please note that we have limited capacity for responding to support requests but are very passionate about making sure you can use the platform fully. We will come back to you as soon as we can but your patience is appreciated.

Support materials

To help you make the most of the platform, there are training resources that can help you troubleshoot any issues you may be having and learn about new features:


We provide monthly support webinars for organisations using the platform. These webinars will include an introduction to the platform, a demo of functionality, and a chance to answer any questions you might have.

To find out more, or register for an upcoming webinar contact fundraising@dev.ngo

Bug report

A 'bug' is something which is broken in the code. You can find out more about reporting bugs here. Please fill out this form if something isn't working.

Feature request

This is where you can suggest ideas or new features you would like to see added to the fundraising platform and we will add them to our backlog.

Talk to us

If you would like to speak to someone about the fundraising platform, we are more than happy to arrange a call with you. Put a time in the diary.