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Ongoing support and maintenance

We offer flexible, comprehensive support packages designed to keep your platform running smoothly and growing with your needs.

From basic hosting to full-service support, we can work with you to create the right combination of services to meet your requirements. And all packages can be adjusted based on your specific requirements and usage patterns.

Key benefits

  • Flexible packages that adapt as you grow and evolve
  • Clear, predictable pricing
  • Mix-and-match options to suit your needs
  • Annual (or at a different cadence) reviews to ensure you’re getting exactly what you need

Check out the options for yourself with our handy tool! And let us know when you're ready to chat - we'd love a conversation so we can best support you and help you get the most from your budget.

Build your support solution

Immediate post-deployment support (‛hypercare’)

You're going live! We'll recommend the ideal number of hypercare days to monitor your platform, run daily checks, and handle any technical adjustments, ensuring a smooth deployment so you can focus on your launch.

Post-launch hypercare

0 days at £720 per day

Choose your hosting

Need hosting? Whether you're running a simple website or a mission-critical platform, we'll advise on the right hosting solution if you're not sure.

Pure Hosting Option (Linode)

Price: £50 per month

    Features include:

  • Linode hosted
  • Amazon AWS for file storage (either London or Ireland regions)
  • Multi-server shared hosting with other sites
  • Only The Developer Society has access to servers
  • No SLA - however our record is visible at: uptime.devsoc.org

Standard Hosting (Linode)

Price: £100 per month

    Features include:

  • Linode hosted
  • Access to the support hub
  • Inclusive bug fixes during the initial 3-month period
  • Bugs reported outside the initial period will be charged on an ad-hoc basis

Standard Hosting (AWS)

Price: £150 per month

    Features include:

  • AWS hosted (London region, others may be available if needed)
  • Single application server
  • Separate database instance
  • Using CloudFront CDN - Europe / North America regions only
  • 100GB/month data transfer
  • Separate uptime monitoring page
  • Isolated account

High Availability Hosting (AWS)

Price: £500 per month

    Features include:

  • AWS hosted (London region, others may be available if needed)
  • Load balancer
  • 2 x application server
  • High availability database
  • Using CloudFront CDN - Europe / North America regions only
  • 200GB/month data transfer
  • Separate uptime monitoring page
  • Isolated account

Choose your support level

Need help keeping your platform running smoothly? We can help find the right option for you - whether that's business hours support or round-the-clock coverage with guaranteed response times.

No SLA

Price: £0

    Standard SLA

    Price: £500 per month

      This is our foundation level of support, perfect for organisations that need reliable, predictable help but don't require round-the-clock coverage. You'll get:

    • Support during UK business hours (9am-5pm, Monday-Friday)
    • 3 hours of monthly support time (great for resolving issues, including bugs)
    • Regular reporting so you know exactly what's happening
    • Predictable support coverage for day-to-day operational needs
    • Peace of mind knowing expert help is available when needed

    Advanced SLA

    Price: £1,500 per month

      For organisations where their digital platform plays a more central role, this level provides more support with extended coverage. It includes:

    • 24/7 support availability
    • 9 hours of monthly support time
    • Round-the-clock issue monitoring
    • Regular review meetings to keep everything on track

    Advanced SLA with DevOps

    Price: £2,000 per month

      This is our most comprehensive support package, designed for organisations where their digital platform is mission-critical. You'll receive:

    • 24/7 support availability
    • 12 hours of monthly support time
    • Dedicated DevOps expertise
    • Comprehensive performance monitoring
    • Regular system optimisation
    • Proactive problem prevention
    • Strategic technical guidance to help plan ahead

    Keeping your platform up to date and maintained

    Lock in dedicated development time to keep your platform growing and performing at its best. Whether you need monthly maintenance, quarterly check-ins, or continuous development, we'll help you choose the right rhythm for your needs.

    Choose regular development support (monthly)

    0 days at £720 per day

    Package Total Cost

    £0

    One-off Hypercare Total

    £0/month

    Total Monthly Price

    How to proceed

    If you are happy to proceed with the prices listed, or need to discuss your specific requirements and find the perfect combination for you, contact our partnerships team.

    Request a callback

    Need help deciding?

    Let's discuss your specific requirements and find the perfect combination for you!