Ongoing-costs calculator
Hosting and SLA Pricing Calculator
Hosting Tiers
Pure Hosting Option
Price: £50pm
Linode only, no bug fixing included, cheap and cheerful, access to DEV support hub but issues are paid for ad hoc.
Standard Hosting Tier (Linode)
Price: £100pm
Bug fixing included for initial period, but no SLA or resolution targets, access to DEV support hub, bugs reported outside of initial period to be paid for ad hoc.
Standard Hosting Tier (AWS)
Price: £150pm
Bug fixing included for initial period but no SLA or resolution targets, access to DEV support hub, bugs reported outside of initial period to be paid for ad hoc.
High Availability Hosting (AWS)
Price: £500pm
Bug fixing included but no SLA or resolution targets, access to DEV support hub, bugs reported outside of initial period to be paid for ad hoc.
Service Level Agreement (SLA) Tiers
No SLA
Price: £0
Standard SLA
Price: £500pm
- Dedicated response and resolution times for critical and high issues
- Dedicated response times to medium and low issues and agreed timelines
- Fixed number of support hours per month: 3 hours
- Named account manager with quarterly report
Advanced SLA
Price: £1,500pm
- Dedicated response and resolution times for critical and high issues
- Dedicated response and resolution times to medium and low issues
- Fixed number of support hours per month: 9 hours
- Named account manager with quarterly report and meeting
Advanced SLA with DevOps
Price: £2,000pm
- Dedicated response and resolution times for critical and high issues
- Dedicated response and resolution times to medium and low issues
- Dedicated DevOps performance reviews and maintenance
- Fixed number of support hours per month: 12 hours
- Named account manager with quarterly report and meeting
Hypercare
Post Launch Hyper Care
0 days at £650 per dayRetainer Time
0 days at £650 per daySupport Hours
0 hours at £90 per hourBug Reporting Protocols
Bugs on Non-SLA Tiers: 3 month limit for reporting issues for inclusive bug fixing. Any issues reported after the 3 month initial period will be charged according to our day rate.
Bugs on SLA Tiers: Bug fixing to be done using support hours, no limits on time period to report issues.